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Frequently Asked Questions

Order

How can I order goods?

Select a product and size, add it to the shopping cart located in the top left corner, and then click the Checkout button. Next, enter the delivery details and pay. Afterwards, you will receive a confirmation by email.

CAN I RESERVE GOODS IN THE STORE?

Yes! Put the product in the cart, complete the order, choose "personal pickup at the store" and the payment method that suits you. If you decide to pay on site, you can conveniently pay by card or in cash. Delivery to the store is free, just please don't forget to pick it up.

HOW DO I REDEEM A DISCOUNT CODE?

Enter the unique code in the cart into the "Discount code" field + Apply.

HOW DO PRE-ORDERS WORK?

Goods that we do not have in stock can be pre-ordered. Place an order, pay for it as usual, and then you will receive information about delivery and the production time of the product. 

Payments

I WAS UNABLE TO COMPLETE THE ONLINE CARD PAYMENT, WHAT SHOULD I DO?

We have accepted the order anyway, do not make another one. The necessary information for repeating the payment will be sent to the email address provided in the order. Please follow these instructions. If you have not received this email from us or want to choose another payment option, please contact our customer service line +420775578521 or email info@batohiro.cz. Have your order number ready.

CAN YOU PAY BY CARD IN A BRICK-AND-MORTAR STORE?

Yes! At the store, you can pay by card or in cash.

WHAT PAYMENT METHODS DO YOU OFFER?

We offer card payment via the Shopify Payments gateway, payment in-store upon personal pickup, or cash on delivery.