Batohiro

Lifetime warranty Batohiro

At Batohiro, we believe in the quality of our products and their long lifespan. Therefore, we proudly offer a lifetime warranty on our backpacks and waist bags. This warranty covers all manufacturing defects that may occur during normal use of the product.
Founders
Jakub and Slavek

What does our lifetime warranty cover?

The lifetime warranty covers manufacturing defects in materials or construction, such as broken zippers, torn straps, or faulty buckles.

  • Material waste from production (fabrics, zippers, straps, etc.).
  • Defects of components, such as buckles, clips, and other accessories.
  • Structural defects that affect the functionality of the backpack or waist bag.

If you discover any such defect, we will repair or replace your product with a new one, depending on the severity of the problem.

What does our warranty not cover?

The warranty does not cover normal wear and tear, damage caused by improper use, or modifications by third parties.

  • Normal wear and tear caused by daily use (for example abrasions, discoloration or loss of shape caused by long-term use).
  • Damage caused by improper use, negligence, impacts, transportation of heavy or sharp objects, exposure to chemicals or extreme conditions (e.g. fire or water or chemicals).
  • Modifications or repairs carried out by third parties outside of our authorized Batohiro repair shops.
  • Theft, loss or damage caused by third parties.

How to claim the warranty?

If you have a problem with a product that seems to be a manufacturing defect, please contact us at info@batohiro.com. Please provide the order number, a description of the problem, and attach photos of the defective area. Our team will get back to you as soon as possible with further instructions.

To claim the lifetime warranty, it is necessary to register the product after purchase HERE on our website. The lifetime warranty is valid only for registered customers and products.

Unlimited warranty on all Batohiro products is valid from September 1, 2024.

Terms of Proper Use of Batohiro Products

In order for the warranty to be valid, it is important to follow the correct handling of the products. Batohiro products are designed for everyday use, but their durability depends on how you treat them. Please observe the following instructions:

  • Use the products in accordance with their intended purpose.
  • Avoid excessive wear and exposure to extreme conditions (water, fire, sharp objects, chemicals, etc.).
  • Follow the recommended care and cleaning to keep the products in their best condition.
  • Do not exceed the load capacity of the products.
Lifetime warranty

Questions and Answers

Where should I register the new product?

On our page here. Write the order number and email. Then you will receive a registration confirmation. Easy!

What products does the warranty cover?

Backpacks and fanny packs from Batohiro. The warranty does not apply to clothing and other products.

Do I have to maintain the product in any special way for the warranty to be valid?

Yes, proper handling of the product is key. We recommend that you use the products according to their intended purpose, avoid excessive wear and tear and clean them regularly according to our instructions. This ensures a long service life and validity of the warranty.